Fisher Investments

Service Desk Telecom Associate (2018-5986)

Location US-CA-San Mateo
Information Technology
Job ID


Service Desk Telecom Associate


Fisher Investments is a privately-held investment management firm who manages portfolios for high-net-worth private clients and some of the world's preeminent institutions. We are now searching for a highly talented Service Desk Telecom Associate to join our team in San Mateo, CA (SF Bay Area) in a Contract-to-hire assignment. We believe in providing our employees with the tools, support, and training they need to thrive within our company and in their professional career. We have invested a lot of resources and time into our IT department, and we are dedicated to securing the most advanced technologies available.




  • Provide high touch end user support for technical and service issues
  • Manage and schedule installation of all home office telecom and internet connections
  • Negotiate and execute service agreements for telephony, Internet and equipment for home office and cellular devices
  • Manage vendor relationships with providers and telecom enterprise manager (TEM)
  • Maintain inventory levels including new purchases, audit of existing equipment and reporting as needed
  • Work closely with the I.T. Controller’s office to reconcile and audit services and costs
  • Repair, service equipment as needed



  • Experience ordering, managing and supporting home office setups
  • Managing telecom vendor relationships
  • Managing, routing and executing contracts in a timely manner
  • Expert ability to support a large external user base
  • Executive support experience highly desired
  • 2+ years supporting mobile devices
  • 2+ years’ experience supporting an enterprise class infrastructure
  • Strong analytical capabilities
  • Strong verbal and written communication skills.  Ability to communicate with all levels of management with varying levels of technical expertise
  • Self-starter with a drive for completion and a sense of urgency
  • Advanced knowledge of Windows Operating systems and PC support desired
  • Able to lift 40 pounds